COVID Response

To our customers and partners:

As states begin to re-open from the novel COVID-19 virus, we wanted to send one last update on the current state of our business operations.

Our systems remain fully operational, supporting over 1,000 employees to provide you with world-class support, 24 hours a day, 7 days a week.

Our acceptance network and products allow fleets and drivers to be more hands off; i.e. staying away from cash; making digital payments; and providing options for finding food, fuel, and entertainment on the road.

As the technology leader in fuel payments, our product team has been hard at work, preparing to launch some incredible new products and solutions in the next few months. We are excited to share more details with you soon.

Lastly, in accordance with CDC and state guidelines, Comdata is beginning the process of phasing our workforce back into the office in the coming months.

On behalf of Comdata, thank you for continuing to keep our supply chain strong during these uncertain times. Keeping the country moving forward is critical and we appreciate you for making this possible. #GoTruckers #ComdataStrong

 

Warm Regards,

Pat O'Donnell Randy Morgan

Pat O’Donnell
President

Randy Morgan
COO

 

Frequently Asked Questions

1. How can I get updates on COVID-19 from Comdata?
We will continue to provide email communications as events unfold regarding Coronavirus (COVID-19). We will also provide frequent updates to iConnectData.com and http://www.comdata.com/. You can also follow us on Facebook, Twitter, Instagram or LinkedIn for continued updates.

2. What steps is Comdata taking to reduce the spread of Coronavirus (COVID-19)?
We do not currently have staff travelling to high risk countries (as designated by WHO) for business and those staff travelling to high risk countries for personal reasons are undergoing a 14-day self-isolation in accordance with CDC guidance. Those staff experiencing/displaying symptoms are advised to seek medical support and if required are entering self-isolation and/or working from home. In addition, most of our staff are now working from home, due to our investment in infrastructure that supports telecommuting.

3. How will my drivers and cardholders be impacted?
We are committed to meeting our service levels for our account holders. At this time, Comdata is not experiencing any negative impacts to our daily business operations.

4. What if I need customer service support?
Comdata has a well distributed workforce with all Account Management and supporting teams working virtually at this time. We are quickly enabling our Nashville Customer Service team to work virtually in the event it is needed. Our global operation centers have redundancy both in city and across geography. As precautionary measures, starting 3 weeks ago we suspended all Nashville Customer Service site visitors, travel and large group meetings. In addition, we are closely monitoring our associates and service teams to be sure they have the support they need as conditions evolve. In addition, all of our self-service tools are available to you online 24/7.

5. Where can I find information on Hours of Service, Fuel Tax, Permit and Trip and Fuel waivers?
We closely monitor the activity of the state agencies that impact our business as it pertains to IFTA, IRP, Hours of Service and state, local and provincial permitting. We have compiled the information the agencies have released (waivers, executive orders, process changes) and have it easily accessible in iCD for you.

6. Are there any resources available to help my small business?
Yes, Trimble is offering two free apps to all drivers to help during the crisis.  MileOn, an app that helps operators plan efficiently, drive confidently with compliance in mind, and maximize profitability.  The Safe Haven web app allows anyone to access up-to-date information on truck stop status and amenity information.

7.Please be aware of potential scams.
It has been brought to our attention that some email scams targeting Comdata customers are currently circulating. Please be hyper vigilant that during times of uncertainty, scammers prey on emotions and try new and inventive ways to get any access they can to your company records. Please be aware of any suspicious looking emails, especially those that contain links asking for account information. If you receive any communication from Comdata that seems suspicious, please reach out to us immediately at 1.800.COMDATA, and we will be glad to provide any and all assistance necessary.