COVID Response

To our customers and partners:

First, we want to thank you and your drivers, on behalf of the nation for continuing to keep our supply chain strong and functioning at a high level during these uncertain times.

As we monitor the Coronavirus (COVID-19) pandemic, we will continue to provide weekly updates on our business continuity plan and how we are here to support your business. Over the last two weeks, we have ensured the safety of our employees by instituting a work from home policy that, combined with strong investments in our infrastructure, has created an environment of uninterrupted service for you.

We are committed to provide you the services you need and expect. Comdata is here for you and we are open for business. Here are a few ways we can help:

  1. With the Comdata OnRoad app, OnRoad cardholders can avoid having to go to the ATM or the bank, and can stop handling cash. Peer-to-peer transfers and the ability to write Comcheks are available through to app to help drivers make payments digitally.
  2. Drivers can use their Comdata OnRoad Card to buy goods and services online, order food delivery to their truck, get groceries delivered or order curbside pickup, or even subscribe to Netflix or Hulu to help them stay safe inside their cabs.
  3. By using your Comdata Card in the Cat Scale app, drivers never have to leave their trucks when getting weighed.
  4. Comdata OneLook, our business analytics tool, can help fleet managers to track fuel and non- fuel spend, spot card misuse, uncover purchase anomalies, and help uncover fraud.
  5. iConnectData.com offers FAQ’s related to Hours of Service, Fuel Tax, Permits, and Trip and Fuel State Emergency Waivers – we are keeping track of all the actions the states and agencies are taking and have compiled them for you to easily access.
  6. Merchant equipment users can use Petroleader.com for alerts and troubleshooting of your SmartSite Fueling Terminals to reduce onsite personnel.
Now, more than ever, it is important for us to support each other and work together. 

Warm Regards,
Pat O'Donnell Randy Morgan

Pat O’Donnell
President

Randy Morgan
COO

 

Frequently Asked Questions

1. How can I get updates on COVID-19 from Comdata?
We will continue to provide email communications as events unfold regarding Coronavirus (COVID-19). We will also provide frequent updates to iConnectData.com and http://www.comdata.com/. You can also follow us on Facebook, Twitter, Instagram or LinkedIn for continued updates.

2. What steps is Comdata taking to reduce the spread of Coronavirus (COVID-19)?
We do not currently have staff travelling to high risk countries (as designated by WHO) for business and those staff travelling to high risk countries for personal reasons are undergoing a 14-day self-isolation in accordance with CDC guidance. Those staff experiencing/displaying symptoms are advised to seek medical support and if required are entering self-isolation and/or working from home. In addition, most of our staff are now working from home, due to our investment in infrastructure that supports telecommuting.

3. How will my drivers and cardholders be impacted?
We are committed to meeting our service levels for our account holders. At this time, Comdata is not experiencing any negative impacts to our daily business operations.

4. What if I need customer service support?
Comdata has a well distributed workforce with all Account Management and supporting teams working virtually at this time. We are quickly enabling our Nashville Customer Service team to work virtually in the event it is needed. Our global operation centers have redundancy both in city and across geography. As precautionary measures, starting 3 weeks ago we suspended all Nashville Customer Service site visitors, travel and large group meetings. In addition, we are closely monitoring our associates and service teams to be sure they have the support they need as conditions evolve. In addition, all of our self-service tools are available to you online 24/7.

5. Where can I find information on Hours of Service, Fuel Tax, Permit and Trip and Fuel waivers?
We closely monitor the activity of the state agencies that impact our business as it pertains to IFTA, IRP, Hours of Service and state, local and provincial permitting. We have compiled the information the agencies have released (waivers, executive orders, process changes) and have it easily accessible in iCD for you.

6. Are there any resources available to help my small business?
Yes, on March 24th, the U.S. government passed an economic stimulus bill to confront the Coronavirus pandemic. The stimulus package is designed to help those individuals and small businesses that need additional assistance. For more information, click here.